Our Story

We've Done the Work

Our founder spent eight years as a Tissue Authorization Specialist—conducting the conversations, handling the objections, working the overnight shifts, and understanding firsthand what separates a high performer from someone who looks good in an interview but struggles when a family is grieving at 2am.

We saw the pattern: Organizations would hire warm, empathetic people with good communication skills. Three months later, those same organizations were dealing with performance issues, early attrition, or teams where a few strong performers carried the outcome metrics while others underperformed.

The Problem Wasn't the People

It was the hiring process. Traditional interviews can't reliably assess emotional regulation under pressure, language precision in high-stakes moments, or objection handling when a family is angry and mistrustful. Generic screening over-indexes on personality and misses the specific competencies that drive authorization outcomes.

We built Criteria Recruiting to solve that problem—for hiring managers who want better authorization performance, and for candidates who deserve honest screening that shows them what the work actually requires.

What Makes Us Different

We're not a generic healthcare recruiting firm that happens to fill donation roles. We're specialists who understand authorization work from the inside—what it takes to stay calm when a father is yelling, what language choices build trust versus trigger defensiveness, and how to assess whether a candidate can handle 3am phone calls week after week without burning out.

That insider knowledge shapes everything: how we source candidates (targeting passive professionals in hospice, case management, and grief counseling), how we screen them (scenario-based evaluation, not just resume review), and how we brief clients (evidence-based candidate assessments, not gut feel).