The Roles We Fill
Every OPO and tissue bank has a different name for the people who talk to families about donation. We recruit for the skillset, not the job title.
The Work
Family-approach work happens across a spectrum of settings. The core skill — guiding families through one of the hardest decisions of their lives — stays the same.
Phone-Based Authorization
Calling families in the hours after a loved one's death. Building trust through voice alone. Navigating objections and grief without body language to read.
Bedside Approach
Meeting families in the hospital. Reading the room, navigating group dynamics, guiding decisions in person while clinical teams work nearby.
Hybrid Coordination
Blending family communication with clinical logistics. Managing the authorization process end-to-end, from first family contact through documentation.
What Sets Top Performers Apart
Emotional Resilience
Composure under grief without becoming detached or defensive
Rapid Trust-Building
Earning family trust in minutes, not days
Mission Conviction
Genuine belief in the donation mission, not just a paycheck
Objection Navigation
Turning hesitation into informed consent through empathy, not pressure
Schedule Flexibility
On-call, overnight, and weekend readiness as a baseline
Adaptability
Different families, dynamics, cultures, and timelines every time
You Might Call This Role...
Whatever your organization calls it, we know how to find people who are great at it.